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BOOKSMART

RETURNS POLICY

(updated for summer semester 2020)

When you need to return books or other items you bought from us,  we want to make it easy, but we have to insist on the following:

All returns must be accompanied by your original Receipt or Packing Slip.

Bring returned items to us in person or ship them back at your expense (must be postmarked by refund deadline). 

Returned items must go to the same store where you bought them.

TEXTBOOKS are refundable only during the refund period. The deadline for all refunds, credits, or exchanges for summer classes that start in **May 2020 at FAU is May 22, 2020; the deadline for classes that start in June at PBSC is June 8, 2020. Please see refund dates below for books purchased for *SOAEP or **Intersession courses.

eBOOKS are refundable for two weeks from purchase if not read or printed. To receive a refund you will have to visit one of our locations with a copy of the email you received that shows the redemption code.

NEW textbooks must still be in NEW condition
.   Books sold shrink-wrapped must still be shrink-wrapped.   Textbooks purchased or returned after the refund period are not returnable for refund, exchange, or credit.

Clothing, logo-imprinted merchandise, and giftware are returnable within fourteen days of the purchase date, if unopened and in new condition, with tags attached. These returns can be applied to exchanges or a store credit (no refunds).

Credit card purchases may only be credited to the SAME card used on the original transaction. Please have the card with you, as we do not store your credit or debit card number.  

THE FOLLOWING ITEMS ARE NOT RETURNABLE:  test forms (“Scantrons”), test prep books, paper, pens, school supplies, goggles, backpacks, electronic items (including calculators), computer items and peripherals.

*SOAEP (School of Accounting Executive Program) books purchased for summer courses starting on 5/16/20 can be returned until 5/26/20. These books can be returned in-person or postmarked by that date. Please make sure to include a copy of your receipt so that we may correctly credit you back. Only SOAEP book purchases can be shipped back for a refund.

** Intersession: books for FAU courses starting on May 9th can be returned for a refund only through 5/12/20.

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